Advice Support Administrator

Harper McDermott Ltd; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading debt advice provider in Glasgow seeks an Advice Support Administrator to assist their Debt Advice Team. The role involves verifying customer information, drafting paperwork, handling debt advice calls, and supporting team management. Ideal candidates will have customer service experience and possess strong organizational and communication skills. This is a full-time entry-level position offering a unique opportunity within an employee-owned company.

Qualifications

• At least 1 year experience in Debt Advice or Financial Services/Customer Service is desirable.
• Ability to maintain high customer service standards.

Responsibilities

• Support Debt Advice Team in various administrative tasks.
• Verify information provided by customers.
• Draft paperwork for debt solutions.
• Conduct debt advice and information gathering calls.
• Administrative tasks to support the management of the Advice team.

Skills

Time management

Organisational skills

Verbal communication

Written communication

Regulated environment adherence

Job description

Overview

Harper McDermott Ltd, trading as Trust Deed Scotland, is the leading independent provider of debt solutions in Scotland, incorporated in June 2016 and based in Glasgow city centre. We specialise in providing debt advice and administering the two most popular debt solutions in Scotland, namely Protected Trust Deeds and Debt Payment Plans under the Debt Arrangement Scheme. We are an employee-owned company, making us unique in relation to the opportunities we can provide our employees and the service we provide to our customers and other stakeholders. We currently have vacancies for a full-time Advice Support Administrator.

Responsibilities

The main role of the Advice Support Administrator will be to support our busy Debt Advice Team in all aspects of their work. This will include, but is not limited to, the following tasks: verifying information provided by our customers and collated by our debt advisers, drafting of paperwork in preparation for our customers to apply for their chosen debt solutions, debt advice & fact finding calls with our customers, information gathering calls with creditors, including HMRC and local authorities, and administrative tasks to support the management of our Advice team.

All tasks must be undertaken, ensuring that the company's focus on providing an excellent level of customer service is always maintained, with an emphasis on meeting and exceeding the expectations of our customers and other stakeholders.

Qualifications / Experience

Previous experience in Debt Advice or with a Financial Services and/or Customer Service background, at least 1 year - Desirable

Knowledge and Skills

• Good time management & organisational skills - Essential
• Effective verbal and written communication - Essential
• Ability to work in a regulated environment, following all company policies and core values - Essential

Seniority level

• Entry level

Employment type

• Full-time