Frontline Customer Service Advisor – Community Support

Tate; West of England; On-site; GBP 23,000 - 29,000; Full time

Job summary

Tate is recruiting for a Customer Service Advisor based in central Bristol, fully office-based. The role is 3 months with potential permanent opportunities after the initial period, starting in October 2026.

You will operate at the Citizen Service Point, assisting customers in crisis with homelessness, benefits, and related queries. Working in a fast-paced, high-pressured environment, you will handle face-to-face and telephone inquiries, support colleagues to resolve issues, and manage complex

Qualifications

• Experience in customer service and handling high-pressured environments.
• Excellent communication and interpersonal skills.
• Comfortable with face-to-face and telephone support.

Responsibilities

• Provide face-to-face support to 3-10 customers per day depending on complexity.
• Offer guidance and advice on challenging queries.
• Collaborate with other departments to achieve the best resolution for the customer.
• Answer incoming calls and perform administration tasks.
• Maintain accurate, confidential information in complex databases.

Job description

Tate is recruiting for a Customer Service Advisor based in central Bristol, fully office-based. The role is 3 months with potential permanent opportunities after the initial period, starting in October 2026.

You will operate at the Citizen Service Point, assisting customers in crisis with homelessness, benefits, and related queries. Working in a fast-paced, high-pressured environment, you will handle face-to-face and telephone inquiries, support colleagues to resolve issues, and manage complex