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Tate; West of England; On-site; GBP 23,000 - 29,000; Full time

Job summary

Tate is recruiting for a Customer Service Advisor based in central Bristol, fully office-based. The role is 3 months with potential permanent opportunities after the initial period, starting in October 2026.

You will operate at the Citizen Service Point, assisting customers in crisis with homelessness, benefits, and related queries. Working in a fast-paced, high-pressured environment, you will handle face-to-face and telephone inquiries, support colleagues to resolve issues, and manage complex

Qualifications

• Experience in customer service and handling high-pressured environments.
• Excellent communication and interpersonal skills.
• Comfortable with face-to-face and telephone support.

Responsibilities

• Provide face-to-face support to 3-10 customers per day depending on complexity.
• Offer guidance and advice on challenging queries.
• Collaborate with other departments to achieve the best resolution for the customer.
• Answer incoming calls and perform administration tasks.
• Maintain accurate, confidential information in complex databases.

Job description

Length - 3 months initially - with permanent opportunities after this initial period

Location - Central Bristol - fully office based

Are you passionate about working in an environment where you feel like you are making a difference? Do you thrive in a fast-paced and challenging roles? We have an exciting opportunity working for a local authority as a Customer Service Advisor, starting in October 2026.

Tate are working with a local authority in their search for Customer Service Advisors on a full-time basis. As a Customer Service Advisor, you would be based at their Citizen Service Point, a busy area, where people across Bristol come who are in crisis and require urgent support, which can be related to homelessness, abuse, benefits etc.

This is an extremely busy and high-pressured service, where you would be on your feet for the majority of the day. Main responsibilities include:

Providing face-to-face support around 3-10 customers per day in person depending on the complexity of the request.

Offering support and advice on challenging queries.

Working efficiently alongside other departments to find the best resolution for the customer.

Answering telephone calls.

Administration support - working on complex databases and ensuring confidential information is accurate and up to date.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.