Customer Service Advisor - Community Meals Service

Bristol City Council; West of England; On-site; GBP 9,000 - 15,000; Part time

Benefits offered by this job

Local Government Pension scheme

Generous annual leave

Job summary

Bristol City Council's Community Meals Service is seeking a Customer Service Advisor on a permanent part-time basis, 18 hours per week, with shift hours 9:00-15:00 on Wednesday, Thursday and Friday and one weekend in four on a rota. The role includes handling customer queries by phone and processing payments, while supporting vulnerable customers at home.

You will join a friendly team dedicated to enabling citizens to remain independent, receiving nutritious meals and safeguarding wellbeing.

Qualifications

• Experience in a customer-focused environment.
• Able to work independently and within a team.
• Comfortable handling money and recording finances.
• Enhanced DBS check is required.

Responsibilities

• Be the first point of contact with customers, relatives and outside agencies via phone.
• Answer queries in a professional and friendly manner.
• Handle money and recording finances in line with policies.
• Support debt management where required.
• Maintain and use ICT systems and databases.

Skills

Customer service

Teamwork

Independent work

Cash handling

ICT skills

Tools

Microsoft Excel

Databases

Job description

Job description

Permanent, Part Time 18 hours per week Shift hours are 9.00am - 15:00pm, Wednesday, Thursday and Friday and 1 weekend in 4 on a rota basis, shift pattern to be discussed at interview. This includes some bank holidays.

An opportunity has arisen to join the Community Meals Service as a Customer Service Advisor.

You will join a diverse and friendly team of people who are committed to making sure that our customers receive a quality service. You will be part of the Citywide effort to support citizens to remain as independent as possible in their own homes; by ensuring they are provided a hot nutritious meal and by checking on their safety and wellbeing.

If you are looking for an office-based position which helps to support people in your community, are highly motivated, reliable, flexible and able to work well under pressure, this could be the position for you.

We are looking for someone who has experience of working in a customer focused environment, able to work independently and within a team, and, on occasions, to lone work. You will be the first contact people have with the Meals Service dealing with customers, relatives, and outside agencies, and answering all queries in a professional and friendly manner over the phone.

Confidence in handling money, recording finances, according to Bristol City Council's policies, supporting debt management are also part of the role. Good knowledge and use of ICT applications, including Microsoft, excel and various other service specific databases.

Please note that this role is subject to an Enhanced DBS check

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you'll receive a generous rewards package including a membership of the Local Government Pension scheme, and a generous annual leave allowance.

• Join us and you'll receive a generous rewards package including a membership of the Local Government Pension scheme, and a generous annual leave allowance.

In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.