Empathetic Banking Customer Service Advisor - Hybrid

Tate; Redhill; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Tate is recruiting a Customer Service Advisor to support customers who may be experiencing financial difficulties with vehicle finance. You will manage accounts, take calls, and handle documentation with care to ensure accurate records and compliant processes.

Following three months of onsite training, you’ll move to a hybrid pattern: three days in the office and two days working from home, focusing on empathetic, customer‑first service for vulnerable customers.

Qualifications

• Previous customer service experience is essential.
• Strong administration skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle sensitive conversations with empathy and professionalism.
• Experience dealing with vulnerable customers and in a process-driven environment.

Responsibilities

• Manage customer accounts accurately and efficiently.
• Take calls from customers in difficult situations and offer support and resolutions.
• Process account updates, correspondence, and customer documentation.
• Support customers experiencing financial difficulties.
• Maintain accurate records and documentation.
• Work across multiple internal systems with high accuracy.
• Collaborate with internal teams to achieve positive outcomes.
• Ensure all work complies with procedures and regulatory requirements.

Skills

Customer service experience

Administration

Communication

Empathy

Organisational skills

Attention to detail

Job description

Tate is recruiting a Customer Service Advisor to support customers who may be experiencing financial difficulties with vehicle finance. You will manage accounts, take calls, and handle documentation with care to ensure accurate records and compliant processes.

Following three months of onsite training, you’ll move to a hybrid pattern: three days in the office and two days working from home, focusing on empathetic, customer‑first service for vulnerable customers.