Impactful Frontline Customer Advisor (Part-Time)

London Borough of Newham; England; On-site; GBP 36,000 - 37,000; Part time

Job summary

London Borough of Newham is seeking a part-time Customer Service Advisor to join our resident experience team. The role is 20 hours per week, on a permanent contract, with a pro-rata salary of £35,520 - £36,585 per annum.

You will answer calls from residents, provide information, advice and guidance, resolve queries at first point of contact and support admin tasks to enhance resident experience. Experience in a contact centre is preferred.

Qualifications

• Previous experience of working in a contact centre or similar customer focused organisation is preferred.

Responsibilities

• To answer calls from Newham residents about a range of Services providing signposting guidance and support and resolving queries at first point of contact.
• To assist with admin support as and when required to further enhance resident experience.
• To answer queries received via multiple channels such as Emails, web queries, Social Media and live chats.
• To process and make decisions on concessionary travel applications.
• To investigate and respond to customer complaints and provide feedback to the Customer Service Management Team.

Skills

Contact centre experience

Customer care skills

Job description

London Borough of Newham is seeking a part-time Customer Service Advisor to join our resident experience team. The role is 20 hours per week, on a permanent contract, with a pro-rata salary of £35,520 - £36,585 per annum.

You will answer calls from residents, provide information, advice and guidance, resolve queries at first point of contact and support admin tasks to enhance resident experience. Experience in a contact centre is preferred.