Frontline Customer Service Pro - Flexible Hours & Benefits

Woking Borough Council; Woking; On-site; GBP 21,000 - 28,000; Full time

Job summary

Woking Borough Council is seeking a self-motivated customer services professional to join our friendly team. The role covers front-line reception, public enquiries counter and telephone contact centre, with duties rotating across council tax, business rates and land charges admin.

We offer a generous flexi time scheme, a comprehensive training programme, a local government pension scheme, and opportunities to develop across the council.

Qualifications

• Enjoy working in a front line environment.
• Have excellent communication and computer skills.
• Comfortable using new technology in a changing environment.
• Are keen to contribute to team objectives.
• Want to give local people the best possible service.

Responsibilities

• Rotate across reception desk, public enquiries counter and call centre.
• Handle council tax, business rates and land charges admin tasks.
• Deliver frontline, face-to-face and telephone customer care with high first-contact resolution.

Skills

Front line experience

Communication skills

Computer skills

Willingness to learn

Tools

IT systems

Job description

Woking Borough Council is seeking a self-motivated customer services professional to join our friendly team. The role covers front-line reception, public enquiries counter and telephone contact centre, with duties rotating across council tax, business rates and land charges admin.

We offer a generous flexi time scheme, a comprehensive training programme, a local government pension scheme, and opportunities to develop across the council.