Frontline Customer Experience Advisor

Spotted in Ely; Ely; Remote; GBP 32,000 - 35,000; Full time

Job summary

East Cambridgeshire District Council in Ely is seeking a Customer Services Advisor to join its front-line team. The role involves handling telephone enquiries, face-to-face reception, and email/online queries with a friendly, efficient approach.

You'll log interactions in council systems, perform admin tasks, and contribute to an excellent customer experience. The post is full-time, office-based, 37 hours per week, with training provided and a strong commitment to service.

Qualifications

• Experience in a similar customer service role.
• Strong listening and communication abilities.
• Ability to use council systems and perform admin tasks.

Responsibilities

• Answer customer enquiries via telephone, email, and online channels.
• Assist customers face-to-face at the reception desk.
• Log interactions in council systems and carry out admin tasks.

Skills

Customer service

Listening

Communication skills

Interpersonal skills

Keyboard skills

Job description

East Cambridgeshire District Council in Ely is seeking a Customer Services Advisor to join its front-line team. The role involves handling telephone enquiries, face-to-face reception, and email/online queries with a friendly, efficient approach.

You'll log interactions in council systems, perform admin tasks, and contribute to an excellent customer experience. The post is full-time, office-based, 37 hours per week, with training provided and a strong commitment to service.