Customer Services Advisor East Cambridgeshire District Council

Spotted in Ely; Ely; Remote; GBP 32.000 - 35.000; Vollzeit

Zusammenfassung

East Cambridgeshire District Council in Ely is seeking a Customer Services Advisor to join its front-line team. The role involves handling telephone enquiries, face-to-face reception, and email/online queries with a friendly, efficient approach.

You'll log interactions in council systems, perform admin tasks, and contribute to an excellent customer experience. The post is full-time, office-based, 37 hours per week, with training provided and a strong commitment to service.

Qualifikationen

• Experience in a similar customer service role.
• Strong listening and communication abilities.
• Ability to use council systems and perform admin tasks.

Aufgaben

• Answer customer enquiries via telephone, email, and online channels.
• Assist customers face-to-face at the reception desk.
• Log interactions in council systems and carry out admin tasks.

Kenntnisse

Customer service

Listening

Communication skills

Interpersonal skills

Keyboard skills

Jobbeschreibung

Post reference: CSS025

£32,046 to £35,570 per annum plus benefits

Full time, permanent

Are you passionate about delivering excellent customer service? Do you enjoy working with the public and providing help and support to customers?

Working primarily over the telephone, you will be at the heart of our customer service, providing a friendly, professional and efficient service and resolving enquiries at the first point of contact wherever possible. You will also support customers face-to-face at our reception desk, as well as responding to email and online enquiries. You will use council systems to log customer interactions and undertake associated administrative tasks, with full training provided.

With previous experience in a similar role and a good understanding of customer service, you will have excellent listening, communication, interpersonal and keyboard skills. You will bring a positive, "can-do" attitude and a flexible, proactive approach to your work.

Working collaboratively as part of a team, you will help ensure our front-facing service is delivered effectively and that our customers consistently receive an excellent level of service.

This role is office based. The hours of work are 37 per week, to be worked 8:45am - 5.00pm Monday to Thursday and 8.45am - 4.30pm on Friday.

Benefits

In return, the council offers a range of benefits including:

• childcare scheme (in approved cases)
• occupational health programme
• training and development
• uniform provided
• holiday, sickness and pension scheme entitlements

If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.

This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023) and therefore applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex-offenders in the Recruitment Policy available on the on the website.

Closing date for completed applications is Friday 30 October 2026

The selection process will take place week commencing 9 November 2026

The council is an equal opportunities employer and operates a no smoking policy.

The link to this role on our website is here: Customer Services Advisor | East Cambridgeshire District Council