On-site Customer Experience Advisor – Fast-Paced Contact Centre

Ipswich Borough Council; Ipswich; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Ipswich Borough Council’s Customer Services Team is a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

Working in our busy contact centre you will provide high standards of customer service, responding to and resolving a wide range of enquiries as the first point of contact by telephone; some email and face-to-face interaction may also be required. This is a temporary role based in Ipswich.

Qualifications

• Excellent customer service skills.
• Experience handling first-point-of-contact telephone queries.
• Ability to manage a wide range of enquiries professionally.

Responsibilities

• Handle first contact requests by telephone and provide high-quality customer service.
• Resolve a wide range of enquiries, escalating where necessary.
• Some email and face-to-face interaction may be required.

Job description

Ipswich Borough Council’s Customer Services Team is a fast paced, growing service. Putting customers at the heart of everything we do and getting it right first time is our priority.

Working in our busy contact centre you will provide high standards of customer service, responding to and resolving a wide range of enquiries as the first point of contact by telephone; some email and face-to-face interaction may also be required. This is a temporary role based in Ipswich.