Frontline Customer Assistant (Holiday Peak Hours)

Marks & Spencer Group; Knaresborough; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant to join our frontline team in the UK. You will deliver five-star service, work at pace, and adapt across store areas to meet customer demand.

Being digitally confident with Sparks App and in-store devices is essential, helping to enhance the customer experience and ensure products are available when needed. A strong team player mindset will keep the store energized and ready for busy periods.

Qualifications

• Experience delivering five-star service in a fast-paced environment.
• Ability to stay calm and focused when the store is busiest.
• Willingness to flex across store areas to meet customer demand.

Responsibilities

• Provide frontline customer service and advice to shoppers.
• Help drive growth in sales by recommending products and upselling where appropriate.
• Utilise Sparks App and in-store devices to enhance the customer experience.
• Work as part of a high-energy team to deliver a seamless shopping journey.

Skills

Customer service

Teamwork

Digital literacy

Flexible

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Group is hiring a Customer Assistant to join our frontline team in the UK. You will deliver five-star service, work at pace, and adapt across store areas to meet customer demand.

Being digitally confident with Sparks App and in-store devices is essential, helping to enhance the customer experience and ensure products are available when needed. A strong team player mindset will keep the store energized and ready for busy periods.