Holiday Customer Assistant — Fast-Paced, Flexible & Digital

Marks & Spencer Group; Lisburn; Sur place; GBP 12 000 - 17 000; Plein temps

Résumé du poste

Marks & Spencer Group is hiring a Customer Assistant to be at the frontline of its busy UK stores. You will deliver five-star service, share product knowledge, and use Sparks App and store devices to assist customers. The role requires resilience, teamwork, and adaptability as shifts vary across departments.

You’ll thrive in a fast-paced environment, be a confident communicator, and help drive sales while ensuring every customer leaves valued. A strong team spirit is essential.

Qualifications

• Frontline customer service in a busy retail setting.
• Able to deliver high-quality service and product knowledge.
• Willingness to work flexible shifts, including peak periods.
• Comfortable using in-store digital tools and devices.

Responsabilités

• Provide five-star service and confidently advise on products.
• Assist customers with purchases, upsell where appropriate, and resolve queries.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Be a flexible, team-oriented brand ambassador across store areas.

Connaissances

Customer service

Sales skills

Resilience

Teamwork

Adaptability

Outils

Sparks App

Description du poste

Marks & Spencer Group is hiring a Customer Assistant to be at the frontline of its busy UK stores. You will deliver five-star service, share product knowledge, and use Sparks App and store devices to assist customers. The role requires resilience, teamwork, and adaptability as shifts vary across departments.

You’ll thrive in a fast-paced environment, be a confident communicator, and help drive sales while ensuring every customer leaves valued. A strong team spirit is essential.