Frontline Customer Assistant — Peak Xmas Hours, Flexible

Marks & Spencer Group; Liverpool City Region; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant to be at the frontline of one of the UK’s leading retailers. You’ll deliver five‑star service, share product knowledge, and help customers find the right items while embracing store transformation.

You’ll thrive in a busy environment, be flexible across store areas, and use Sparks App and in-store devices to enhance service. This role is ideal for a resilient team player who loves retail and customer delight.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast‑paced retail environment.
• Willingness to learn product knowledge and engage with customers.
• Comfortable using digital tools and assistive devices.

Responsibilities

• Deliver five‑star service and assist customers at the frontline.
• Advise on products and upsell when appropriate.
• Work across different store areas to meet changing demand.
• Utilise Sparks App and in‑store devices to enhance customer experience.

Skills

Customer service

Sales

Team player

Flexibility

Digital literacy

Tools

Sparks App

POS devices

Job description

Marks & Spencer Group is seeking a Customer Assistant to be at the frontline of one of the UK’s leading retailers. You’ll deliver five‑star service, share product knowledge, and help customers find the right items while embracing store transformation.

You’ll thrive in a busy environment, be flexible across store areas, and use Sparks App and in-store devices to enhance service. This role is ideal for a resilient team player who loves retail and customer delight.