Holiday Customer Assistant: Fast-Paced, Digital-Savvy

Marks & Spencer Group; Ashford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant to join our frontline team. You’ll deliver five-star service, share knowledge of our products, and confidently advise customers, aiming to meet demand with speed and accuracy.

Expect to work across store areas and adapt to changing needs, especially during peak periods around Christmas. You’ll use Sparks App and in-store devices to enhance the shopping experience and ensure customers find what they want when they need it.

Qualifications

• Customer service orientation
• Ability to thrive in a fast-paced retail environment
• Digital aptitude with in-store tools

Responsibilities

• You’ll be a resilient and committed brand ambassador who confidently delivers style advice or recommends and sells our newest products.
• Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
• You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest.
• You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience.
• Being a team player is crucial; you’ll contribute to a positive, high-energy environment where everyone supports each other.
• Flexibility is vital; you should be able to work across various areas of the store.

Job description

Marks & Spencer Group is seeking a Customer Assistant to join our frontline team. You’ll deliver five-star service, share knowledge of our products, and confidently advise customers, aiming to meet demand with speed and accuracy.

Expect to work across store areas and adapt to changing needs, especially during peak periods around Christmas. You’ll use Sparks App and in-store devices to enhance the shopping experience and ensure customers find what they want when they need it.