Christmas Frontline Customer Assistant – Peak Season

Marks & Spencer Group; Cowley; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant to join our frontline team. You’ll greet customers, help with product queries, and guide them through their shopping journey with a friendly, can-do attitude. This role emphasizes service excellence in a fast-paced environment.

You’ll use Sparks App and in-store devices to assist customers, process transactions, restock shelves, and maintain brand standards with a collaborative team. Flexibility across shifts is required to meet demand.

Qualifications

• Experience in customer-facing retail or service roles preferred.
• Ability to stay calm and helpful in busy periods.
• Willingness to work flexible shifts, including peak times.

Responsibilities

• Assist customers on the shop floor with product questions and purchases.
• Operate tills and handle transactions efficiently and accurately.
• Maintain store standards, stock levels and product displays.
• Use digital tools to enhance the customer journey and locate items.

Skills

Customer service

Teamwork

Flexibility

Pressure handling

Tools

Sparks App

Job description

Marks & Spencer is seeking a Customer Assistant to join our frontline team. You’ll greet customers, help with product queries, and guide them through their shopping journey with a friendly, can-do attitude. This role emphasizes service excellence in a fast-paced environment.

You’ll use Sparks App and in-store devices to assist customers, process transactions, restock shelves, and maintain brand standards with a collaborative team. Flexibility across shifts is required to meet demand.