Frontline Business Support & Reception Assistant

s1jobs; Glasgow; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

40 days leave per year

Pension 7% / 4% employer

Green initiatives

Family friendly policies

Health & wellbeing commitment

Job summary

Queens Cross Housing Association is seeking a Business Support Assistant to join the Executive Office in Glasgow. The role covers front-line reception, visitor management and delivering high-quality customer service during a 35-hour week.

You will handle data entry, use MS Outlook/Word/Excel and support colleagues to improve processes. ACIH Level 2 within 18 months and flexible hours are expected. Close dates and interviews are provided by the organization.

Qualifications

• Minimum 6 months' recent experience in a busy front-line customer service role involving face-to-face contact with the public.
• Experience of accurate data entry and record-keeping using computer systems.
• SCQF Level 4 / Standard Grade / SVQ Level 1 (or completed Modern Apprenticeship) or equivalent experience.
• Willingness to achieve CIH Level 2 within 18 months of appointment.
• Competent user of Microsoft Outlook and basic Microsoft Office applications (Word/Excel).
• Ability to communicate clearly and professionally in writing, and to work flexibly (including occasional cover outside normal hours).

Responsibilities

• Deliver a professional, friendly and efficient front-line reception and customer service for the QC Group, resolving enquiries at first point of contact wherever possible.
• Provide a consistent meet-and-greet service for visitors, including issuing identity badges, managing sign-in/out and escorting to meeting rooms.
• Manage the safe, accessible and professional appearance of the reception area; coordinate groups and handle incoming/outgoing mail, goods and supplies in line with GDPR and corporate guidelines.
• Use digital systems (including QL) for routine information updates, contact creation, secure document handling and data entry; promote digital/paperless options.
• Provide ad-hoc support to the Association, including occasional contact-centre cover, and work collaboratively with colleagues to improve processes and customer satisfaction.

Skills

Front-line customer service

Clear written communication

Flexible working hours

Education

SCQF Level 4/Standard Grade/SVQ Level 1

Modern Apprenticeship

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Queens Cross Housing Association is seeking a Business Support Assistant to join the Executive Office in Glasgow. The role covers front-line reception, visitor management and delivering high-quality customer service during a 35-hour week.

You will handle data entry, use MS Outlook/Word/Excel and support colleagues to improve processes. ACIH Level 2 within 18 months and flexible hours are expected. Close dates and interviews are provided by the organization.