Night Receptionist

Imperial London Hotels; Greater London; On-site; GBP 22,745 - 27,800; Full time

Benefits offered by this job

28 Days Holiday pro-rata

Free meals on duty

Workplace pension scheme

Employee recognition

Discounts at local outlets

Employee Assistance Programme

Job summary

A family-run hospitality group in Greater London seeks an experienced Night Receptionist to join their team. The role involves managing guest reservations, providing a seamless check-in experience, and showcasing local attractions. Ideal candidates will have 1 year of relevant experience and excellent customer service skills. Benefits include generous holiday, employee discounts, and a workplace pension scheme. If you're dedicated to delivering outstanding service, apply today to join a company committed to redefining hospitality.

Qualifications

• 1 Year of experience as a Front Office Receptionist or Night Receptionist.
• Professional proficiency in English.
• Natural flair for customer service.

Responsibilities

• Manage room reservations, processing amendments and cancellations.
• Promote the 1837 Guest Loyalty Programme.
• Demonstrate expert knowledge of hotel services and local attractions.
• Ensure a seamless check-in and check-out experience for guests.

Skills

Customer service

Problem-solving

Team-oriented

Basic IT skills

Flexibility in shift patterns

Tools

OPERA (PMS System)

Job description

Night Receptionist

Imperial London Hotels Group based at Royal National and City Sleeper

40 hours (5 out of 7 days weekly rota)

£25, 2732.00 + Benefits

If so, we’d love to hear from you!

We’re looking for a warm and welcoming Night Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.

Responsibilities

• Manage room reservations, processing amendments and cancellations
• Promote our 1837 Guest Loyalty Programme
• Demonstrate expert knowledge of hotel services and local attractions
• Ensure a seamless check-in and check-out experience for guests

What we’re looking for

• 1 Year of Experience as a Front Office Receptionist / Night Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem-solving abilities
• Flexibility to work a varied shift pattern: night shifts including weekends and bank holidays
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team-oriented attitude
• Happy to work in a fast-paced environment

Desirable (not essential but a plus!)

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

What you will get in return

• 28 Days Holiday pro-rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action

You can explore additional benefits here:

About Us

With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!