Night Porter

The Nici; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training and development

Career progression

Meals on duty

Job summary

THE NICI Collection is seeking a reliable and guest-focused Night Porter to join their team in Bournemouth. This role is crucial for ensuring the safety and security of guests while delivering exceptional customer service throughout the night.

The Night Porter will assist with guest requests, support the Night Manager, carry out security patrols, and complete operational tasks to prepare the hotel for the day. Competitive salary, staff discounts, and career progression opportunities are offered.

Qualifications

• Passionate about delivering excellent customer service.
• Reliable, trustworthy, and able to work independently.
• Calm under pressure with good problem-solving skills.
• Previous experience in hospitality or a customer-facing role is desirable but not essential.

Responsibilities

• Welcome and assist guests throughout the night with a friendly approach.
• Carry out regular security patrols of the hotel and report any issues.
• Support with guest arrivals, departures, and luggage assistance.
• Set up meeting rooms and public areas as requested.
• Complete overnight cleaning and preparation tasks.
• Respond promptly to guest requests and resolve any issues.
• Assist with emergency procedures and ensure health and safety standards are maintained.

Skills

Customer service

Problem-solving

Communication

Organisational skills

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This marks an exciting new chapter for THE NICI Collection - and it's only the beginning. As we continue to grow, we are looking for passionate hospitality professionals to join our team and help create memorable experiences for our guests.

The Role

We are looking for a reliable and guest-focused Night Porter to join our team.

As the face of the hotel overnight, you will play an important role in ensuring the safety and security of our guests, colleagues, and property while delivering exceptional customer service. You will support the Night Manager with the smooth running of the hotel, assist guests with their requests, and carry out a range of operational tasks to ensure the hotel is ready for the day ahead.

Key Responsibilities

• Welcome and assist guests throughout the night with a friendly and professional approach.
• Carry out regular security patrols of the hotel and report any issues promptly.
• Support with guest arrivals, departures, and luggage assistance where required.
• Set up meeting rooms and public areas as requested.
• Complete overnight cleaning and preparation tasks to ensure the hotel is ready for the morning.
• Respond promptly to guest requests and resolve any issues where possible.
• Assist with emergency procedures and ensure health and safety standards are maintained at all times.
• Work closely with the Night Manager and other departments to ensure the smooth running of the hotel.

About You

• Passionate about delivering excellent customer service.
• Reliable, trustworthy, and able to work independently.
• Calm under pressure with good problem-solving skills.
• Excellent communication and organisational skills.
• Previous experience in hospitality or a customer-facing role is desirable but not essential.
• Flexible to work overnight shifts, including weekends and bank holidays.

What We Offer

• Competitive salary plus service charge.
• Staff discounts across THE NICI Collection.
• Training and development opportunities.
• Career progression within a growing luxury hotel group.
• Meals on duty.

Join Us

Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, luxury experiences, and memorable moments are at the heart of everything we do.

Compensation: To be discussed