Front Office Team Member

Accor Hotels; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Team Member to enhance guest experiences and ensure satisfaction. In this dynamic role, you'll be the first point of contact for guests, handling arrivals, departures, and inquiries with professionalism. You'll contribute to a welcoming atmosphere while managing reservations and guest documentation. With opportunities for growth and development, this position offers a chance to be part of a supportive team dedicated to creating memorable experiences. Join us in redefining hospitality and making every guest's stay extraordinary!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Support for wellbeing

Opportunities to grow experience across 5000 hotels

Participation in sustainability initiatives

Qualifications

• Prior experience with Opera or a related system is preferable.
• Fluency in English is essential.

Responsibilities

• Take care of guests from their arrival through to their departure.
• Handle guest complaints and provide responses as soon as possible.
• Ensure all guest documentation is up-to-date and available.

Skills

Customer Service skills

Fluency in English

Experience with Opera or related systems

Job description

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor, and every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Front Office Team Member, you will:

• Take care of guests from their arrival through to their departure
• Contribute to guest satisfaction at all times by providing high-quality services throughout their stay
• Handle any guest complaints and/or remarks, providing a response as soon as possible
• Carry out all operations concerning guest arrival and departure in compliance with internal procedures
• Inform guests about the formalities, any special conditions relating to their stay, and the services available
• Handle phone calls
• Apply the procedures of internal audit
• Pass on information as necessary to other departments (floor staff, technical, etc.) and to other members of the front desk team
• Ensure that all guest documentation is up-to-date and available
• Make updates to the information
• Handle reservations

As part of our team, you can enjoy:

• Free night stays in our UK hotels and a 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates worldwide in Accor Hotels
• Continuous learning and development through our Accor Academy
• Support for your wellbeing in your professional and personal lives
• Opportunities to grow your experience across 5000 hotels in over 100 countries
• Participation in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks — our goal is to help you grow and unleash your personality

Qualifications

• Prior experience with Opera or a related system is preferable
• Fluency in English
• Customer Service skills
• Right to work in the UK

Additional Information

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at Ibis London Excel, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied by third parties, such as former employers or third-party personality questionnaires. Your answers to questionnaires will not lead to automated decisions.

As data controller, we comply with all legislation relating to personal data protection, including the GDPR and the Data Protection Act 2018. Details about data processing and your rights are available in our Employee Privacy Policy.