Front Office Team Member

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Front Office Team Member, where your role is pivotal in ensuring guest satisfaction throughout their stay. You will be responsible for welcoming guests, managing reservations, and addressing any inquiries or complaints. This opportunity allows you to grow within a global network of over 5000 hotels, offering continuous learning and development through the Accor Academy. Enjoy unique perks like free stays and discounts at restaurants, while contributing to a diverse and inclusive environment. If you are passionate about hospitality and eager to make a difference, this role is for you!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Wellbeing support

Limitless opportunities across 5000 hotels

Participation in sustainability initiatives

Qualifications

• Prior experience with Opera or a related system is preferable.
• Fluency in English is required.

Responsibilities

• Take care of guests from their arrival through to their departure.
• Handle any guest complaints and provide prompt responses.

Skills

Customer Service

Fluency in English

Tools

Opera

Job description

As our next Front Office Team Member, you will:

• Take care of guests from their arrival through to their departure
• Contribute to guest satisfaction at all times by providing high quality services throughout their stay
• Handle any guest complaints and/or remarks; provides a response as soon as possible
• Carry out all operations concerning guest arrival and departure in compliance with internal procedures
• Inform guests about the formalities, any special conditions relating to their stay and the services available
• Handle phone calls
• Apply the procedures of internal audit
• Pass on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
• Ensure that all guest documentation is up-to-date and available
• Make the update of the information
• Handle reservations

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Qualifications:

• Prior experience working with Opera or a related system is preferable
• Fluency in English
• Customer Service
• Right to work in the UK

Additional Information:

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Novotel London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.