Hotel Receptionist / Front Office Team Member

FAIRMONT; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality group in London seeks a Front Office Team Member / Receptionist. The role involves welcoming guests, coordinating with hotel departments, and enhancing services. Enjoy benefits like free stays and discounts at Accor restaurants.

Benefits

Free night stays in UK hotels

50% discount at Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Support for well-being

Growth opportunities across 5000 hotels

Qualifications

• Training in all front-of-house functions and safety procedures.

Responsibilities

• Welcome guests warmly and prioritize their well-being.
• Coordinate with hotel departments for guest experience.
• Continuously improve hotel services.

Skills

Fluency in English

Job description

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties across 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow sustainably.

Job Description

Located in the heart of London, Mercure London Bridge Hotel is looking for a Front Office Team Member / Receptionist to bring their sparkling personality to the role.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and a 50% discount at any Accor Restaurant (T&C applies)
• Discounted hotel rates worldwide across Accor Hotels
• Continuous learning and development opportunities through our Accor Academy
• Support for your wellbeing in both professional and personal life
• Growth opportunities across 5000 hotels in over 100 countries
• Participation in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks designed to help you grow and express your personality

As our next Receptionist, you will:

Be the ‘face of Mercure London Bridge’, welcoming guests warmly, prioritizing their well-being, and adding a personal touch to their stay.

Coordinate with various hotel departments to ensure a memorable guest experience.

Be passionate about continuously improving hotel services.

A little more information:

You will receive training in all front-of-house functions and safety procedures to support your success.

Fluency in English is required to effectively welcome and care for our guests.

To help you settle into your role, we will arrange a one-night stay for you to experience the guest perspective firsthand.

Our commitment to Diversity & Inclusion:

We are an inclusive company, aiming to attract, recruit, and promote diverse talent, creating a sense of belonging for everyone.

One more thing…

By working at Mercure London Bridge, you will be part of the global Accor network. With us, you can be authentic, work purposefully, grow, learn, enjoy, and explore limitless opportunities.

Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Ready to learn more? We would love to hear from you.

Additional Information

Curious about working at Mercure London Bridge? You will join a close-knit team that values initiative and fosters a positive atmosphere.

We believe colleagues should complement each other and feel free to be themselves. Opportunities for responsibility, training, development, a free gym, rewards, and recognition are available.

Information on the processing of personal data

When you apply to Accor UK Business & Leisure Hotels Limited, your personal data will be processed to consider and manage your application.

Data from third parties, like previous employers or personality assessments, may also be processed. Responses to questionnaires will not result in automated decisions.

As data controller, we comply with all relevant data protection laws, including GDPR and the Data Protection Act 2018.

Details about data processing and your rights are available in our Employee Privacy Policy.