Front Office Team Member - Full Time

IBIS; London; On-site; Full time

Job summary

Join a leading hospitality team as a Front Office Team Member at IBIS London City Shoreditch. You will be the welcoming face for guests, ensuring their comfort and satisfaction. This role offers opportunities for growth and a supportive work environment, along with perks like free hotel stays and discounts. Ideal candidates will have strong customer service skills and a positive approach to problem-solving. Training provided for all front-of-house functions.

Benefits

Free night stays in UK hotels

30% discount in Accor Restaurants

Talent gym access

Stylish uniform provided

Complimentary meals on duty

Discounted hotel rates worldwide

Opportunities to grow skills through Apprenticeship

Continuous learning via Accor Academy

Support for wellbeing

Participation in initiatives for inclusion

Qualifications

• Experience with Opera Cloud or similar systems preferred.
• Fluency in English essential for serving guests.

Responsibilities

• Welcome guests warmly and prioritize their well-being.
• Anticipate guests’ needs and handle requests.
• Assist the Food and Beverage team as needed.

Skills

Customer Service

Problem Solving

Organization

Multitasking

Education

Fluency in English

Tools

Opera Cloud

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at IBIS London City Shoreditch, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

As part of our team, you will enjoy:

• Salary - £13.88/hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&Cs Apply)
• Talent gym access
• Stylish and functional uniform provided
• Complimentary meals on duty prepared by our chefs
• Discounted hotel rates worldwide in Accor Hotels
• Opportunities to grow skills through our Apprenticeship
• Continuous learning via our Accor Academy
• Support for your wellbeing in both professional and personal aspects
• Experience growth across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits and perks (subject to availability and T&Cs)

If you believe you are the right candidate for the Front Office Team Member role, please click ‘apply’. We’d love to hear from you!

Job Description

As our next Receptionist, you…

• Are the ‘face of IBIS London City Shoreditch’, welcoming guests warmly and making their well-being your priority, adding a personal touch to their stay.
• Are visible in the lobby, helping guests feel welcomed and fostering loyalty through personalized interactions. Responsible for memorable greetings and farewells.
• Prioritize guest relations while respecting administrative procedures.
• Create memorable moments for our guests.
• Anticipate guests’ needs, handle requests, provide information, and connect guests with the right team members.
• Be ready to assist the Food and Beverage team, including jumping across to the bar if needed.

You must be eligible to live and work in the UK and possess a current work visa. Evidence of eligibility will be required during recruitment.

Qualifications

• Experience with Opera Cloud or similar systems is preferred but not mandatory.
• Fluency in English.
• Excellent customer service skills.
• Positive problem-solving approach.
• Good time-keeping, organization, multitasking, and ability to work under pressure.

Training will be provided for all front-of-house functions and safety procedures.

Fluency in English is essential to best serve our guests.

Additional Information

Our commitment to Diversity & Inclusion: We aim to attract, recruit, and promote diverse talent in an inclusive environment where everyone feels they belong.

Data Privacy Notice: When you apply, your personal data will be processed in accordance with GDPR and the Data Protection Act 2018. Details are available in our Employee Privacy Policy: here.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Broadcast Media Production and Distribution