Hotel Receptionist / Front Office Team Member

Mercure Hotels; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Mercure London Bridge Hotel is seeking a Front Office Team Member / Receptionist to enhance guest experiences. This role involves welcoming guests, coordinating with hotel departments, and ensuring high-quality service. Join a diverse team committed to inclusivity and sustainability.

Benefits

Free night stays in UK hotels

50% discount at Accor Restaurants

Discounted hotel rates worldwide

Opportunities for continuous learning

Support for wellbeing

Career growth opportunities

Qualifications

• Comprehensive training in front-of-house functions and safety procedures.

Responsibilities

• Welcoming guests and ensuring they feel valued.
• Coordinating with hotel departments for exceptional service.

Skills

Fluency in English

Job description

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties across 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. The Group is committed to shaping the hospitality of tomorrow sustainably, placing people and the planet at the core of its culture and activities.

Job Description

Located in the Heart of London, Mercure London Bridge Hotel, is seeking a Front Office Team Member / Receptionist to bring your vibrant personality to our team.

Benefits

• Free night stays in our UK hotels and a 50% discount at any Accor Restaurant (T&C applies)
• Discounted hotel rates worldwide within Accor Hotels
• Opportunities for continuous learning and development through our Accor Academy
• Support for your wellbeing in both professional and personal aspects
• Career growth opportunities across over 5,000 hotels in more than 100 countries
• Participation in initiatives promoting inclusivity and sustainability
• And many more benefits aimed at helping you grow and express your personality

Role Responsibilities

As our Receptionist, you will be the welcoming face of Mercure London Bridge, ensuring guests feel valued and cared for, while adding your personal touch to their experience. You will coordinate with various hotel departments to deliver exceptional service and will be committed to improving the quality of our hotel services.

Additional Information

You will receive comprehensive training in all front-of-house functions and safety procedures. Fluency in English is required. To help you settle into the role, we will arrange a one-night stay for you to experience our guest perspective firsthand.

Our Commitment to Diversity & Inclusion

We are an inclusive organization committed to attracting, recruiting, and promoting diverse talent, fostering an environment where everyone feels they belong.

Join Us

By working at Mercure London Bridge, you become part of the global Accor network, offering limitless opportunities to work, learn, grow, and explore. Discover our stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Interested?

We look forward to hearing from you. Get in touch to learn more about this exciting opportunity.