Hotel Receptionist / Front Office Team Member

21c Museum Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A vibrant hotel in the heart of London seeks a Front Office Team Member/Receptionist to enhance guest experiences. The ideal candidate will welcome guests warmly, coordinate with various departments, and contribute to a welcoming environment. Enjoy benefits like free stays and discounts at Accor restaurants while being part of a diverse and inclusive team.

Benefits

Free night stays in UK hotels

50% discount at Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Support for well-being

Opportunities to grow experience

Qualifications

• Commitment to enhancing hotel service quality.
• Ability to coordinate with various hotel departments.

Responsibilities

• Welcome guests warmly and prioritize their well-being.
• Coordinate with hotel departments for memorable guest experiences.

Skills

Fluency in English

Passion for hospitality

Job description

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties across 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

Located in the heart of London, Mercure London Bridge Hotel is looking for a vibrant personality to join us as a Front Office Team Member / Receptionist.

As part of our team, you can enjoy:

• Free night stays in our UK hotels and a 50% discount at any Accor Restaurant (T&C applies)
• Discounted hotel rates worldwide within Accor Hotels
• Continuous learning and development through our Accor Academy
• Support for your wellbeing in both professional and personal life
• Opportunities to grow your experience across 5000 hotels in over 100 countries
• Participation in initiatives to promote a more inclusive and sustainable world
• And many more benefits and perks aimed at helping you grow and unleash your personality

As our next Receptionist, you…

Will be the ‘face of Mercure London Bridge’, welcoming guests warmly, prioritizing their well-being, and adding your personal touch to their stay.

You will coordinate with various hotel departments to ensure a memorable guest experience.

We seek passionate individuals committed to enhancing the quality of our hotel services.

Additional Information

You will receive training in all front-of-house functions and safety protocols to support your success.

Fluency in English is required to best serve and communicate with our guests.

To help you settle into your role, we will arrange a one-night stay for you to experience our guest perspective firsthand.

Our Commitment to Diversity & Inclusion

We are an inclusive company aiming to attract, recruit, and promote diverse talent, creating a welcoming environment where everyone belongs.

One More Thing…

By working at Mercure London Bridge, you will be part of the worldwide Accor network. With us, you can be your true self, work purposefully, grow, learn, enjoy, and explore limitless opportunities.

Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Ready to learn more? Contact us—we would love to hear from you.