Front Office Team Member - Full Time

Accor Hotels; Greater London; On-site; Full time

Job summary

Join a leading hospitality brand as a Receptionist at IBIS London City Shoreditch. You'll be the face of the hotel, ensuring guests feel welcomed and valued. With opportunities for growth and a supportive environment, this role is perfect for those passionate about customer service. Enjoy various perks including free hotel stays, discounts, and a commitment to diversity and inclusion in the workplace.

Benefits

Free night stays in UK hotels

30% discount in Accor Restaurants

Talent gym access

Stylish uniform provided

Complimentary meals on duty

Discounted hotel rates worldwide

Apprenticeship program

Continuous learning via Accor Academy

Wellbeing support

Global opportunities across 5000 hotels

Qualifications

• Strong customer service skills required.
• Experience with Opera Cloud preferred but not mandatory.

Responsibilities

• Welcome guests warmly and prioritize their well-being.
• Assist the Food and Beverage team to ensure guest satisfaction.
• Handle guest requests and create memorable moments.

Skills

Customer Service

Problem Solving

Organization

Multi-tasking

Education

Fluency in English

Tools

Opera Cloud

Job description

Company Description

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests by connecting hearts from arrival to farewell.

Whether it's a job, a career, or a calling, we have something for you!

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at IBIS London City Shoreditch, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

As part of our team, you can enjoy:

1. Salary - £13.88/hour
2. Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C applies)
3. Talent gym access
4. Stylish and functional uniform provided
5. Complimentary meals on duty prepared by our chefs
6. Discounted hotel rates worldwide in Accor Hotels
7. Opportunities to grow your skills through our Apprenticeship program
8. Continuous learning and development via our Accor Academy
9. Support for your wellbeing in both professional and personal life
10. Global opportunities across 5000 hotels in over 100 countries
11. Participation in initiatives for a more inclusive and sustainable world
12. And many more benefits and perks (subject to availability and T&C)

If you believe you're the right candidate for our Front Office Team Member role, please click ‘apply’ now! We’d love to hear from you!

Job Description

As our next Receptionist, you…

1. Are the ‘face of IBIS London City Shoreditch’, welcoming guests warmly and making their well-being a priority, adding a personal touch to their stay.
2. Are present and visible in the lobby, contributing to guests' sense of well-being and loyalty, and responsible for greeting guests warmly upon arrival and departure.
3. Prioritize guest relations while respecting administrative procedures.
4. Create memorable moments for our guests.
5. Anticipate guests’ needs and handle requests for information, providing appropriate assistance or contact.
6. Assist the Food and Beverage team at the bar when needed to ensure guest satisfaction.

Applicants must be eligible to live and work in the UK and possess a current work visa. Evidence of eligibility will be required during recruitment.

Qualifications

1. Experience with Opera Cloud or similar systems is preferred but not mandatory.
2. Fluency in English.
3. Strong customer service skills.
4. Positive problem-solving approach.
5. Good time-keeping and organization skills.
6. Ability to multi-task and work under pressure.

Training will be provided in all front-of-house functions and safety procedures to support your success.

Fluency in English is essential to effectively welcome and care for our guests.

Additional Information

Our commitment to Diversity & Inclusion:

We aim to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.

Data Privacy Notice:

By submitting an application, your personal data will be processed to consider and manage your application, in accordance with GDPR and the Data Protection Act 2018. Further details are available in our Employee Privacy Policy at this link.