Receptionist

LGH Hotels Management Limited; Cardiff; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Enviable employee discounts on bedroom

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and support fitness

Breathing exercises 24/7 advice line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist to join the Front Office team in Cardiff. You are the first point of contact, delivering a warm welcome, smooth check-in/out and attentive support to guests.

You will handle enquiries, reservations and calls with care, share information about the hotel and local area, and work closely with colleagues to ensure a memorable stay.

This role values a calm, detail‑focused approach, strong communication and a genuine passion for hospitality.

Qualifications

• Excellent people skills and guest service orientation.
• Strong verbal and written communication.
• Good computer skills and experience with hotel systems.

Responsibilities

• Welcome guests warmly and manage check‑in/out professionally.
• Handle guest inquiries, reservations and calls promptly.
• Communicate hotel facilities and local area information clearly.
• Maintain calm, organised, and accurate service in a busy environment.

Skills

People skills

Communication

Calm under pressure

Computer skills

Attention to detail

Hospitality mindset

Job description

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team.

As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check‑in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.

You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast‑paced environment.

This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face‑to‑face and in writing
• Stays calm, organised and focused in a busy, guest‑facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences

Hotel

Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers.

Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day.

Our health and fitness club boasts state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, offering guests the perfect opportunity to unwind and recharge during their stay.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.