Front Office Supervisor - Elevate Guest Experience

RIU Hotels group.; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 28d

Free meals on duty

Pension scheme

Discounts on stays

Birthday day off

Bank holidays pay

Stream app access

Comprehensive training

Job summary

RIU Hotels & Resorts in London Victoria is seeking a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager in delivering outstanding guest service.

You will lead a welcoming team, coordinate check-in/check-out, manage guest payments, and work with other departments to ensure smooth operations while upholding RIU standards of service and hospitality.

Responsibilities

• Provide a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
• Assist the Front Office Manager in managing the daily operations of the front desk, including staffing and task allocation.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Oversee the accurate processing of guest payments, ensuring adherence to established procedures.
• Assist with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
• Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.

Job description

RIU Hotels & Resorts in London Victoria is seeking a Front Office Supervisor to oversee daily front desk operations and support the Front Office Manager in delivering outstanding guest service.

You will lead a welcoming team, coordinate check-in/check-out, manage guest payments, and work with other departments to ensure smooth operations while upholding RIU standards of service and hospitality.