Front Office Team Leader

Accor Hotels; London; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a forward-thinking hotel where excellence is the standard and every guest feels at home. As a Reception Team Leader, you will manage a dedicated team, ensuring that all guests receive a warm welcome and exceptional service. This role is perfect for those eager to grow in the hospitality industry, offering opportunities for personal and professional development. With a focus on guest satisfaction, you will lead your team to achieve both qualitative and quantitative targets, all while enjoying the perks of working in a vibrant hotel environment. If you have a passion for hospitality and a knack for problem-solving, this is the perfect opportunity for you.

Benefits

Training and development programmes

Discount card for Accor hotels worldwide

Complimentary stays in UK hotels

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Discounts in partner shops

Qualifications

• Experience in hotel operations is essential for this leadership role.
• Strong communication and multitasking skills are required.

Responsibilities

• Manage the reception team and ensure excellent guest service.
• Welcome guests and anticipate their needs for a personalized experience.
• Handle guest feedback efficiently and promote hotel services.

Skills

Guest Service

Communication Skills

Multitasking

Problem Solving

Leadership

Opera / Opera Cloud PMS

Education

Background in Hotel Operations

Tools

Opera / Opera Cloud PMS

Job description

Company Description

The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard, and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, a Gourmet Bar and Restaurant, as well as a fitness centre with sauna & hammam.

Job Description

Looking to join a culture of excellence as a Reception Team Leader?

Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth, and an exceptional career.

What will I be doing?

1. Managing the team during the shift, ensuring all procedures are followed.
2. Welcoming all guests as soon as they arrive with care and attention, with a personalised approach.
3. Proactively anticipating guests' needs and looking for suitable solutions.
4. Conveying the hotel image and promoting the company’s loyalty programme ALL.
5. Assisting as required with the solving of any guest feedback and handling them in an efficient and satisfying manner.
6. Providing knowledge of the facilities and services, events offered by the hotel and the surrounding area, and actively promoting them.
7. Caring out all operations concerning guests' arrival and departure in compliance with payment procedure.
8. Informing guests about formalities, any special conditions relating to their stay, and the services available.
9. Actively contributing to the qualitative and quantitative targets of the department.

Qualifications

• A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position.
• Knowledge of Opera / Opera Cloud PMS is advantageous but not essential.
• The ability to work under pressure, multitask, and think on your feet to quickly resolve issues is required.
• Strong communication skills and pride in personal presentation.
• Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest.

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

• Training and development programmes.
• Discount card to be used in Accor hotels worldwide.
• Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
• Meals on duty.
• Uniforms and dry cleaning.
• Recommend a friend scheme.
• Employee Advisory Service.
• Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment, etc.).