Front Office Team Leader

Hyatt Hotels Corporation; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Team Leader to enhance guest experiences and support the front office operations. This role involves overseeing daily operations, ensuring high service standards, and fostering team engagement. With a commitment to learning and development, this opportunity offers a clear career path and the chance to work in a dynamic environment. Join a team that values diversity and inclusion, where your contributions are recognized and celebrated. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

12 complimentary nights across Hyatt Hotels

Discounted hotel stays for family and friends

Complimentary business attire laundering

HSF Health Plan

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office within the luxury segment preferred.
• Strong organizational and multitasking abilities required.

Responsibilities

• Support the Front Office Manager with overseeing the front office department.
• Ensure all guests receive prompt, professional, and courteous service.
• Oversee daily front office operations including check-in/check-out.

Skills

Organizational Skills

Multitasking Abilities

Customer Service

Job description

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Hyatt is a place of learning – similar to a university. The company offers many ways for me to learn and grow, both professionally and personally.

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace, and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space, and an indulgent spa with relaxation lounges, spa rooms, and an indoor pool.

Duties and Responsibilities

• Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development.
• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
• Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
• Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations.
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.

About You

Previous experience in hotel front office within the luxury segment is preferred. Strong organizational and multitasking abilities are required.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary.
• HSF Health Plan.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt, ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels!