Night Front Office Team Leader

21c Museum Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality invites you to join as a Night Team Leader. In this role, you'll be the welcoming face for guests during the night, ensuring their comfort and safety. You'll supervise hotel operations, perform night audits, and maintain communication across departments. This position offers a unique opportunity to work independently while being part of a supportive team. Enjoy competitive compensation, professional growth, and exclusive perks like free weekends at hotels. If you're passionate about guest relations and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Free Bonus Break – 3 free weekends

Discount for friends & family

Career Growth Opportunities

Supportive Team Environment

Competitive Compensation Package

Qualifications

• Previous experience as a night auditor or in a similar role.
• Strong numerical and analytical skills with attention to detail.

Responsibilities

• Supervise hotel operations during the night and support other departments.
• Undertake night audits and ensure guest safety.

Skills

Customer Service

Numerical Skills

Analytical Skills

Problem-Solving

Communication Skills

Flexibility

Education

Experience in Hospitality

Tools

Financial Software

Hotel Management Systems

Standard Office Software

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

As our next Night Team Leader, you…

• Are the ‘face of' The Ibis London Canning Town, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Provide guidance and support to the team, supervising hotel operations during the night.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Undertake night audits and corridor checks to make sure everyone in the hotel is safe and looked after.
• Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognizing all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.

Qualifications

• Previous experience as a night auditor or in a similar role, preferably within the hospitality industry.
• Strong numerical and analytical skills with a keen eye for detail.
• Proficiency in using financial software and hotel management systems.
• Excellent customer service and communication skills.
• Ability to work independently and efficiently during overnight hours.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Fluency in English, both written and verbal.
• Basic computer skills and familiarity with standard office software.
• Problem-solving abilities and a proactive approach to addressing issues.

Additional Information

Why Join Us?

• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Opportunity to grow in the company
• Career Growth: We invest in our people and offer opportunities for professional development.
• Supportive Team: Work with a group of dedicated and passionate professionals.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Free Bonus Break – 3 free weekends to spend in an Accor hotel in the UK – (subject to availability)
• Discount for you and your friends & family in all Accor Hotels worldwide