Front Office Team Leader

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel that values integrity, ambition, and quality. As a Front Office Team Leader, you will create unforgettable experiences for guests while leading a dedicated team. This role offers a dynamic environment where your talents are recognized and rewarded. You will have the opportunity to grow and learn every day, with excellent career prospects and a supportive team. Enjoy benefits like hotel discounts worldwide and the chance to be part of a diverse and inclusive workplace. If you are passionate about hospitality and ready to make a difference, we want to hear from you!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning through Accor Academy

Wellbeing support

Opportunities across 5000 hotels

Participation in sustainability initiatives

Qualifications

• Creates a service-focused culture and is open to change.
• Excellent communication and stakeholder management skills are essential.

Responsibilities

• Assist in training Front Office employees and direct daily operations.
• Ensure efficient service and support the Front Office team.
• Lead by example to achieve Total Customer Satisfaction.

Skills

Excellent communication

Stakeholder management

Organizational skills

Ability to work under pressure

Flexibility

Job description

Company Description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

At Novotel London Greenwich, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.

Responsibilities:

1. Assist in conducting training for all Front Office employees.
2. Direct daily front office operations.
3. Attend to credit problems.
4. Ensure efficient and courteous service.
5. Supervise and support the Front Office team.
6. Ensure department policies and procedures are understood by all employees and observed in tasks performed.
7. Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
8. Perform any other duties as directed by the Front Office Management.
9. Effectively use guest feedback to improve product and service delivery.
10. Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
11. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

Requirements:

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external).
• Exceptionally organised with the ability to efficiently prioritise matters.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate for the role of our Front Office Team Leader, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at Novotel London Greenwich you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

• Contract Type: FT
• Number of hours: Full-time
• Start date: 16/07/2024
• Location: Novotel London Greenwich