Front Office Supervisor (Receptionist) - Fixed Term

Aimbridge; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

Hotel discounts

Stream pay savings

Employee assistance

Incentives

Staff meals

Staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office Supervisor in Manchester to oversee the front office team and ensure guests receive exemplary service during their stay.

You will manage the front desk, reservations, and guest complaints, supporting the head of department in training staff while enforcing policies and maintaining guest satisfaction. You’ll play a vital role in delivering a first-class experience aligned with our brand standards.

Qualifications

• Leadership and team management in guest services.
• Excellent customer service to handle guest complaints and ensure satisfaction.
• Strong organisational skills to manage reservations and maintain a clean, organized workspace.
• Understanding of hotel policies and procedures; familiarity with hotel computer systems and software.

Responsibilities

• Oversee the Front Office Team and ensure guests receive excellent service.
• Manage front desk operations, reservations, and guest complaints; ensure rooms and public areas are clean and well-maintained.
• Assist head of department in training staff and enforcing guest service policies.
• Maintain positive relationships with guests and uphold brand standards.

Skills

Leadership

Customer service

Organisational skills

Hotel policies

Hospitality software

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.

**Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding**

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’