Front Office Manager: Elevate Guest Experience

Valor Hospitality Careers - UK; Manchester; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Team member rates at UK hotels

Discounted hotel stays

50% dining discount

Free meals on duty

Employee discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

AC Hotel by Marriott Manchester Salford Quays in Manchester is seeking a Front Office Manager with a proven track record in driving standards and delivering an exceptional guest experience. You will lead with purpose and vision, using strong commercial sense to raise standards across the front office.

This role requires flexibility to cover a range of shifts across 7 days a week, with a focus on guest satisfaction, team leadership, and high-performance delivery.

Qualifications

• Proven track record in front office leadership and guest service excellence.
• Strong commercial awareness and ability to drive standards.
• Experience managing a 7-day operation with flexible shifts.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Monitor guest satisfaction and set departmental targets.
• Drive standards using commercial insight and proactive problem solving.
• Coordinate shift patterns and flexible hours to meet business needs.
• Collaborate with hotel operations to maintain service excellence.

Job description

AC Hotel by Marriott Manchester Salford Quays in Manchester is seeking a Front Office Manager with a proven track record in driving standards and delivering an exceptional guest experience. You will lead with purpose and vision, using strong commercial sense to raise standards across the front office.

This role requires flexibility to cover a range of shifts across 7 days a week, with a focus on guest satisfaction, team leadership, and high-performance delivery.