Front Office Supervisor – Lead Guest Experience

The Ned; Staines-upon-Thames; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Complimentary meals in staff dining

Exclusive staff rates at The Ned

Wellbeing and health benefits

Birthday leave after service year

Volunteer day

Refer a friend scheme

Regular social events

Employee assistance program

Rewards and recognition

Job summary

The Ned City of London is seeking a Front Office Supervisor to lead the reception team and oversee guest arrivals and departures with outstanding hospitality. You will work closely with the Front Office management team to ensure smooth daily operations and a calm, guest-focused environment.

Ideal candidates will bring prior front office experience in a similar setting and some supervisory exposure, along with a meticulous, organised approach and a passion for delivering exceptional service to

Qualifications

• Previous experience in a front office role in a similar environment is a non-negotiable.
• Previous supervisory experience is advantageous.
• An organised and detailed manner is non-negotiable.

Responsibilities

• Lead a team of front office receptionists who look after all arriving and departing guests.
• Provide an amazing first and last experience for every Hotel guest.
• Supervise the daily operation, setting the team up for success and providing hands-on support whilst working alongside them.
• Mentor, coach and train the team to uphold outstanding hospitality standards.
• Be the first point of contact for guest and member enquiries with warmth and professionalism.

Skills

Front office experience

Team leadership

Hospitality excellence

Customer service

Job description

The Ned City of London is seeking a Front Office Supervisor to lead the reception team and oversee guest arrivals and departures with outstanding hospitality. You will work closely with the Front Office management team to ensure smooth daily operations and a calm, guest-focused environment.

Ideal candidates will bring prior front office experience in a similar setting and some supervisory exposure, along with a meticulous, organised approach and a passion for delivering exceptional service to