Front Office Supervisor: Guest Experience Leader

Delta Hotels by Marriott Newcastle Gateshead; Gateshead; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts: Marriott Discount

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Newcastle Gateshead is seeking a dedicated guest services professional to join our front desk team. You will oversee daily operations, welcome guests, and ensure smooth check-ins and check-outs.

The role emphasizes high standards of service, training staff, handling inquiries, and collaborating with departments to deliver memorable stays. A year of customer service experience is preferred.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service

Team leadership

Job description

Delta Hotels by Marriott Newcastle Gateshead is seeking a dedicated guest services professional to join our front desk team. You will oversee daily operations, welcome guests, and ensure smooth check-ins and check-outs.

The role emphasizes high standards of service, training staff, handling inquiries, and collaborating with departments to deliver memorable stays. A year of customer service experience is preferred.