Hotel Front Desk & Guest Services Specialist

Accorhotel; Newcastle upon Tyne; On-site; GBP 21,000 - 25,000; Full time

Job summary

Accorhotel in Newcastle upon Tyne, England, seeks a Front Office Multi Skilled Team Member to greet guests, manage reception duties and coordinate with hotel departments. You will assist with check-in/out, handle payments, and provide local information to ensure a smooth stay.

The role requires familiarity with the hotel reception process, strong communication skills, and a commitment to guest satisfaction. Training will be provided to support hotel operations.

Qualifications

• Eligible to work in the UK.

Responsibilities

• Greet and welcome guests on arrival at the hotel and assist with check-in/check-out.
• Issue keys to guests and provide directions to their accommodation.
• Keep accurate records of arrivals and communicate to housekeeping and other departments.
• Provide guests with information about local attractions and services.
• Direct incoming calls and assist guests with external calls.
• Complete guest registrations and ensure security and safety procedures are followed.

Tools

Opera Cloud

Job description

Accorhotel in Newcastle upon Tyne, England, seeks a Front Office Multi Skilled Team Member to greet guests, manage reception duties and coordinate with hotel departments. You will assist with check-in/out, handle payments, and provide local information to ensure a smooth stay.

The role requires familiarity with the hotel reception process, strong communication skills, and a commitment to guest satisfaction. Training will be provided to support hotel operations.