Guest Experience Front Desk Supervisor

Crossco (1467) Limited; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career development

Staff discounts

Paywise+

Employee assistance program

Mintago services

Free staff parking

Gym access

Job summary

Crowne Plaza in Newcastle upon Tyne is seeking a Reception Supervisor to lead the Front Office team and deliver warm welcomes, exceptional service and smooth guest experiences across stays. As a senior member of the Front Office, you'll supervise daily operations, motivate colleagues, handle guest queries, and ensure brand standards and hotel procedures are followed at all times.

You will develop the team, allocate tasks, monitor performance and help drive improvements in guest satisfaction and

Qualifications

• Experience in a hotel Reception or Front Office role with supervisory duties.
• Friendly, welcoming and professional with leadership ability.
• Passion for hospitality and delivering exceptional service.
• Strong communication and organisational skills.

Responsibilities

• Supervise and support the Reception team to ensure the smooth and efficient Front Office operation.
• Provide a warm, friendly and professional welcome to all guests and visitors.
• Lead by example and consistently demonstrate excellent standards of customer service.
• Oversee check-in and check-out procedures with accuracy.
• Act as a senior point of contact for guests and handle enquiries promptly.
• Coach and develop team members to maintain high service levels.

Skills

Hotel Front Office experience

Supervisory / leadership

Customer service excellence

Communication skills

Organisational skills

Problem solving

Team mentoring

Brand standard compliance

OPERA PMS experience

Calm under pressure

Tools

OPERA PMS

Job description

Crowne Plaza in Newcastle upon Tyne is seeking a Reception Supervisor to lead the Front Office team and deliver warm welcomes, exceptional service and smooth guest experiences across stays. As a senior member of the Front Office, you'll supervise daily operations, motivate colleagues, handle guest queries, and ensure brand standards and hotel procedures are followed at all times.

You will develop the team, allocate tasks, monitor performance and help drive improvements in guest satisfaction and