Front Office Supervisor - Lead Guest Service & Growth
Celtic Manor Resort
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Benefits offered by this job
Job summary
Celtic Manor Resort in the United Kingdom is seeking a hands-on Front of House Supervisor for Tŷ Hotel Magor to lead the Front of House during shifts and shape unforgettable guest experiences from check-in to check-out. The role requires a confident, people-first leader with strong operational Rooms Division experience, calm under pressure, and the ability to coach a team.
Opera PMS experience is a bonus and training will be provided.
Qualifications
- Confident leader with a people-first approach.
- Calm, organised, and able to thrive under pressure.
- Strong operational experience in the Rooms Division.
- Passionate about delivering amazing service in a fast-paced environment.
- A team motivator who loves coaching and inspiring others.
- Experience with Opera PMS is a bonus, but not essential – we’ll happily train you!
Responsibilities
- Lead the Front of House team during your shift.
- Deliver outstanding guest service from arrival to departure.
- Ensure all front office standards are followed and upheld.
- Support ongoing training to keep the team confident and skilled.
- Create a warm, welcoming environment where guests feel right at home.
- Every day brings something new – and you’ll be right at the centre of it all.
Skills
Tools
Job description
Celtic Manor Resort in the United Kingdom is seeking a hands-on Front of House Supervisor for Tŷ Hotel Magor to lead the Front of House during shifts and shape unforgettable guest experiences from check-in to check-out. The role requires a confident, people-first leader with strong operational Rooms Division experience, calm under pressure, and the ability to coach a team.
Opera PMS experience is a bonus and training will be provided.
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