Front Office Supervisor — Elevate Guest Experience

Valor Hospitality Partners, LLC; United Kingdom; Remote; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Career training

Apprenticeships

Job summary

Valor Hospitality is seeking a Front Office Supervisor at Holiday Inn Gloucester - Cheltenham. The role offers £13.21 per hour for a 40-hour week over five days, with shifts that include evenings and weekends.

You will lead the front office team, monitor guest satisfaction, and drive high standards across the department, while benefiting from career training and apprenticeships. Applicants should be capable of adapting to a busy, year-round operation and will be supported by brand training and a

Qualifications

• Experience in front desk or hotel operations.
• Strong leadership and communication skills.
• Ability to monitor guest satisfaction and drive improvements.

Responsibilities

• Lead the front office team to deliver an exceptional guest experience.
• Monitor guest satisfaction and set department targets and objectives.
• Use commercial insight to drive standards and participate in brand training.

Skills

Front office management

Team leadership

Guest satisfaction

Tools

CRM software

Job description

Valor Hospitality is seeking a Front Office Supervisor at Holiday Inn Gloucester - Cheltenham. The role offers £13.21 per hour for a 40-hour week over five days, with shifts that include evenings and weekends.

You will lead the front office team, monitor guest satisfaction, and drive high standards across the department, while benefiting from career training and apprenticeships. Applicants should be capable of adapting to a busy, year-round operation and will be supported by brand training and a