Front Office Leader: Elevate Guest Experience & Standards

Valor Hospitality Careers - UK; Gloucester; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Team member rates

Discounted stays

Dining discount

Free meals on duty

Employee discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Manager to lead our front desk team and drive exceptional guest experiences across 5 days a week. The role requires a track record of driving standards and the commercial mindset to enhance our service levels.

Salary range is £34,000-£36,000 per annum with 40 hours per week. Flexibility for varied shifts is expected; opportunities for career development and apprenticeships are available.

Qualifications

• Proven track record of driving standards and guest satisfaction.
• Experience leading a front office team in a hotel environment.
• Strong customer-service orientation and problem-solving skills.
• Able to manage shifts, scheduling and staff development.

Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences.
• Set departmental targets, monitor performance and drive standards.
• Oversee guest services, check-ins/outs and related front desk operations.
• Adapt to a range of situations with innovative and responsive leadership.

Skills

Leadership

Guest experience

Front desk operations

Team building

Job description

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Manager to lead our front desk team and drive exceptional guest experiences across 5 days a week. The role requires a track record of driving standards and the commercial mindset to enhance our service levels.

Salary range is £34,000-£36,000 per annum with 40 hours per week. Flexibility for varied shifts is expected; opportunities for career development and apprenticeships are available.