Hotel Front Office Leader - Elevate Guest Experience

Valor Hospitality; Gloucester; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Employee discounts

Team member rates

Discounted stays

Dining discount

Free meals on duty

Cycle To Work

Refer-a-friend bonus

Wellbeing programme

Healthcare plan

Apprenticeships

Career development

Job summary

Valor Hospitality is seeking a Front Office Manager in the United Kingdom to lead the guest services experience and drive standards across the hotel. You will create a high performing team, set targets, and respond to a range of guest situations with commercial awareness.

The role requires flexibility to work a range of shifts, including evenings and weekends, and a commitment to career training and apprenticeships offered by the company.

Qualifications

• Proven front office management experience.
• Strong guest service focus and presentation of standards.
• Ability to lead and develop a high performing team.
• Flexible working hours including evenings and weekends.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Monitor guest satisfaction and set departmental targets.
• Drive standards and operational excellence across the division.
• Coordinate shift patterns and staffing levels.

Skills

Guest service excellence

Leadership

Commercial awareness

Problem solving

Communication

Job description

Valor Hospitality is seeking a Front Office Manager in the United Kingdom to lead the guest services experience and drive standards across the hotel. You will create a high performing team, set targets, and respond to a range of guest situations with commercial awareness.

The role requires flexibility to work a range of shifts, including evenings and weekends, and a commitment to career training and apprenticeships offered by the company.