Guest Experience Leader – Front Office Manager

Valor Hospitality Partners, LLC; United Kingdom; Remote; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Staff rates at UK hotels

Dining discounts

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Employee discounts

Apprenticeships

Job summary

Holiday Inn Gloucester - Cheltenham is recruiting a Front Office Manager to drive standards and deliver an exceptional guest experience. You will lead the front office team, monitor guest satisfaction, and set departmental targets to ensure a high level of service. The role requires flexibility with shifts across all days due to 365-day hotel operations.

Salary £34,000-£36,000 per annum, 40 hours per week. We offer career training via apprenticeships and a range of employee benefits including

Responsibilities

• Lead the front office team to drive standards and deliver an exceptional guest experience.
• Monitor guest satisfaction and set departmental targets.
• Ensure flexible, high-quality service across evenings and weekends.

Job description

Holiday Inn Gloucester - Cheltenham is recruiting a Front Office Manager to drive standards and deliver an exceptional guest experience. You will lead the front office team, monitor guest satisfaction, and set departmental targets to ensure a high level of service. The role requires flexibility with shifts across all days due to 365-day hotel operations.

Salary £34,000-£36,000 per annum, 40 hours per week. We offer career training via apprenticeships and a range of employee benefits including