Front Office Manager

Valor Hospitality Careers - UK; Gloucester; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Team member rates

Discounted stays

Dining discount

Free meals on duty

Employee discounts

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Manager to lead our front desk team and drive exceptional guest experiences across 5 days a week. The role requires a track record of driving standards and the commercial mindset to enhance our service levels.

Salary range is £34,000-£36,000 per annum with 40 hours per week. Flexibility for varied shifts is expected; opportunities for career development and apprenticeships are available.

Qualifications

• Proven track record of driving standards and guest satisfaction.
• Experience leading a front office team in a hotel environment.
• Strong customer-service orientation and problem-solving skills.
• Able to manage shifts, scheduling and staff development.

Responsibilities

• Lead the Front Office team to deliver exceptional guest experiences.
• Set departmental targets, monitor performance and drive standards.
• Oversee guest services, check-ins/outs and related front desk operations.
• Adapt to a range of situations with innovative and responsive leadership.

Skills

Leadership

Guest experience

Front desk operations

Team building

Job description

Holiday Inn Gloucester - Cheltenham

£34,000-£36,000 per annum. 40 hours per week across 5 days.

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.