Front Office Supervisor — Elevate Guest Experience

Edinburgh Marriott Hotel Holyrood; City of Edinburgh; Presencial; GBP 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide Marriott employee discounts

Hotel discounts across Axiom hotels (F

F&B colleague discounts up to 50%

28 days holiday including bank hols (r

Benefits & rewards portal

Employee Assistance Line

Wagestream pay access

Yearly stayover after 1 year

Training, progression & promotion

Referral bonus £250

Length of service awards

Descripción de la vacante

Edinburgh Marriott Hotel Holyrood in Edinburgh city centre is recruiting an Assistant Front Office Manager to support the reception team and supervise the department in the manager's absence.

Reporting to the Front Office Manager, you will ensure warm, efficient service, greet guests, handle requests and contribute to a busy, professional environment with training and progression opportunities.

Formación

• Experience in hospitality or frontline reception roles is required.
• Strong customer service and communication skills.
• Ability to lead and motivate a team to deliver high standards.

Responsabilidades

• Assist with the day-to-day running of the reception and supervise in the manager's absence.
• Provide courteous, efficient service to guests and uphold service standards.
• Greet guests warmly and address requests professionally, in person or over the phone.
• Support rota planning, appraisals and training of colleagues.
• Maintain smooth, organised front desk operations with strong teamwork.

Conocimientos

Hospitality passion

Reception experience

Guest service

Leadership

Personal presentation

Independent work

Communication skills

Team player

Descripción del empleo

Edinburgh Marriott Hotel Holyrood in Edinburgh city centre is recruiting an Assistant Front Office Manager to support the reception team and supervise the department in the manager's absence.

Reporting to the Front Office Manager, you will ensure warm, efficient service, greet guests, handle requests and contribute to a busy, professional environment with training and progression opportunities.