Duty Manager

Mount Royal Hotel Edinburgh; City of Edinburgh; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Genuine career opportunities

On the job training via learning平台

Staff incentives

Job summary

Mount Royal Hotel Edinburgh is seeking a proactive Duty Manager to lead the Front Office team and ensure exceptional guest experiences in a four-star city hotel. You will report to the Assistant Front Office Manager, supporting staff development and smooth operations across check-in/out, guest queries, and revenue-related tasks.

The role emphasizes guest engagement, safety compliance, and mentoring junior staff, with opportunities for career progression within a vibrant hospitality group.

Qualifications

• Proven experience in a guest-facing supervisory role.
• Strong knowledge of health and safety and employment laws.
• Ability to lead and mentor front office teams.
• Proactive problem-solving and decision-making.
• Experience working in a four-star hotel as a supervisor.

Responsibilities

• Ensure warm welcome, guest comfort and safety.
• Oversee check-in/check-out, cash handling, and key control procedures.
• Foster effective team communication and a collaborative environment.
• Support recruitment, performance management and talent development.
• Handle guest queries and complaints, involving senior management when needed.
• Manage bookings, room allocations, group reservations and special requests.
• Maintain effective communication within the department and with other departments.
• Ensure safety, security procedures, financial tasks, and assist with revenue management.

Skills

Guest engagement

Cash handling

Key handling

Health and safety knowledge

Employment law knowledge

Initiative and forward thinking

Creativity

Supervisor experience

Job description

Mount Royal Hotel Edinburgh by the Unlimited Collection — Duty Manager

We are seeking a charming and engaging Duty Manager with a passion for service excellence. You will report to the Assistant Front Office Manager, supporting and working towards providing guests with memorable experiences of the city.

Responsibilities

• Ensures the Front Office team offers a warm welcome, accurate information, and guest comfort and safety.
• Oversees adherence to company procedures (check-in, check-out, cash and key handling).
• Manages team communication and fosters a collaborative environment.
• Supports the Assistant Front Office Manager with recruitment, performance management, talent development, and absence management.
• Handles guest queries and complaints, involving senior management when necessary.
• Manages bookings, room allocations, group reservations, and special requests.
• Initiates and maintains effective communication within the department and with other departments.
• Ensures compliance with safety and security procedures, financial tasks, and assists with revenue management.

Qualifications

• Excellent guest engagement skills.
• Cash and key handling experience.
• Knowledge of relevant legislation: health and safety, employment.
• Ability to act on own initiative and think ahead to exceed expectations.
• Creativity and confidence to find solutions to everyday challenges.
• Experience working in a four-star hotel as a Supervisor.

Benefits

• Genuine career opportunities within our business.
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
• Staff incentives when you and the team perform.

EEO Statement

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.