Front Office Supervisor: Elevate Guest Experience

Virgin Hotels Edinburgh; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Virgin Hotels Edinburgh is seeking an Assistant Front Office Manager to lead the Front Office team, ensuring exceptional guest service and smooth check-in/out experiences. You will train staff, uphold Virgin’s Tone of Voice, and drive a memorable guest experience across the hotel.

Ideal candidates will have at least two years of supervisory Front Office experience, strong communication skills, and proficient computer knowledge.

Qualifications

• Minimum of two years of Front Office supervisory experience.
• Current, legal ability to work in the United Kingdom.
• High school or equivalent education required.
• Proficient computer knowledge.
• Able to communicate in English with guests and management/co-workers.

Responsibilities

• Learn and maintain knowledge of front office procedures.
• Lead and train Front Office team.
• Ensure guest check-in/out processes are smooth and efficient.
• Maintain knowledge of hotel features, rates, packages and promotions.
• Deliver exceptional guest service and resolve issues quickly.

Skills

Leadership

Communication

Team collaboration

Customer service

Organizational skills

Education

High school diploma or equivalent

Job description

Virgin Hotels Edinburgh is seeking an Assistant Front Office Manager to lead the Front Office team, ensuring exceptional guest service and smooth check-in/out experiences. You will train staff, uphold Virgin’s Tone of Voice, and drive a memorable guest experience across the hotel.

Ideal candidates will have at least two years of supervisory Front Office experience, strong communication skills, and proficient computer knowledge.