Front Office Duty Manager — Guest Experience

Mount Royal Hotel Edinburgh; City of Edinburgh; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Genuine career opportunities

On the job training via learning平台

Staff incentives

Job summary

Mount Royal Hotel Edinburgh is seeking a proactive Duty Manager to lead the Front Office team and ensure exceptional guest experiences in a four-star city hotel. You will report to the Assistant Front Office Manager, supporting staff development and smooth operations across check-in/out, guest queries, and revenue-related tasks.

The role emphasizes guest engagement, safety compliance, and mentoring junior staff, with opportunities for career progression within a vibrant hospitality group.

Qualifications

• Proven experience in a guest-facing supervisory role.
• Strong knowledge of health and safety and employment laws.
• Ability to lead and mentor front office teams.
• Proactive problem-solving and decision-making.
• Experience working in a four-star hotel as a supervisor.

Responsibilities

• Ensure warm welcome, guest comfort and safety.
• Oversee check-in/check-out, cash handling, and key control procedures.
• Foster effective team communication and a collaborative environment.
• Support recruitment, performance management and talent development.
• Handle guest queries and complaints, involving senior management when needed.
• Manage bookings, room allocations, group reservations and special requests.
• Maintain effective communication within the department and with other departments.
• Ensure safety, security procedures, financial tasks, and assist with revenue management.

Skills

Guest engagement

Cash handling

Key handling

Health and safety knowledge

Employment law knowledge

Initiative and forward thinking

Creativity

Supervisor experience

Job description

Mount Royal Hotel Edinburgh is seeking a proactive Duty Manager to lead the Front Office team and ensure exceptional guest experiences in a four-star city hotel. You will report to the Assistant Front Office Manager, supporting staff development and smooth operations across check-in/out, guest queries, and revenue-related tasks.

The role emphasizes guest engagement, safety compliance, and mentoring junior staff, with opportunities for career progression within a vibrant hospitality group.