Front Office Supervisor – Guest Experience Leader

Axiom Hospitality Limited; City of Edinburgh; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Marriott discounts

Hotel discounts for Axiom hotels

Annual leave 28–33 days

Employee benefits portal

Employee Assistance Line

Wagestream access

Xcape stayover after 1 year

Referral bonus

Training and progression

Job summary

Axiom Hospitality Limited's Edinburgh Marriott Hotel Holyrood is seeking an Assistant Front Office Manager to join a fast-paced, guest-focused team. Reporting to the Front Office Manager, this role offers career growth in a busy hotel environment.

You will lead reception operations, supervise staff in the manager's absence, and ensure courteous service, efficient guest handling, and smooth day-to-day management while upholding our standards and values.

Qualifications

• Previous experience as a receptionist or reception supervisor is required.
• Ability to understand guests’ needs to create exceptional service experiences.
• Excellent customer service skills with the ability to anticipate guests’ needs.
• Strong leadership to motivate and guide staff to standards.
• Excellent presentation and professional appearance.
• Excellent communication skills, verbal and written.
• Team player with flexible approach.
• Right to work in the UK is required.

Responsibilities

• Be totally guest focused by delivering excellent customer service with a friendly approach.
• Assist smooth running of the department, rotas, appraisals and training.
• Take pride in the reception’s organisation and procedures.
• Establish good relationships with colleagues through teamwork and flexibility.
• Use guest names to provide courteous, proactive service.
• Record guest feedback and maintenance points for follow-up.
• Ensure proper hand-over of the day’s business including cover and cashiering.
• Raise issues to Front Office and Duty Manager and assist with problem solving.
• Promote company values and behaviours at all times.

Skills

Hospitality passion

Reception experience

Guest needs understanding

Customer service

Leadership

Professional presentation

Independent working

Communication skills

Team player

Job description

Axiom Hospitality Limited's Edinburgh Marriott Hotel Holyrood is seeking an Assistant Front Office Manager to join a fast-paced, guest-focused team. Reporting to the Front Office Manager, this role offers career growth in a busy hotel environment.

You will lead reception operations, supervise staff in the manager's absence, and ensure courteous service, efficient guest handling, and smooth day-to-day management while upholding our standards and values.