Guest Experience Supervisor – Front Desk Leader

Hilton; City of Edinburgh; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounts on food and accommodation

Learning and progression opportunities

Friends and family rates

Employee assistance program

Leisure club access

Long service awards

Recognition awards

Refer a Friend bonus

Annual social events

Free parking

Uniform provided

Job summary

Hilton Edinburgh Carlton in Edinburgh is seeking a Reception Supervisor to join our dynamic hotel team. You will oversee front desk operations, ensure high standards of service, and act as the first impression for guests.

You will lead the reception team, maximize revenue through up-selling, stay informed on hotel products and promotions, and handle guest requests with excellence. This full-time permanent role offers great benefits and development opportunities.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service—someone who can make our guests smile.
• A true team player.
• A competent level of IT proficiency.
• The ability to multi-task and work under pressure.

Responsibilities

• Oversee the reception activities between the guest and the various hotel departments.
• Supervise the first impressions of our guests, ensuring service is delivered consistently at a high standard.
• Ensure your team has current knowledge of the hotel products, services, promotions and daily VIP/special events.
• Maximise sales revenue through up-selling.
• Manage guest requests efficiently whilst exceeding guest expectations.

Skills

Customer service

Team player

IT proficiency

Multi-tasking

Work under pressure

Job description

Hilton Edinburgh Carlton in Edinburgh is seeking a Reception Supervisor to join our dynamic hotel team. You will oversee front desk operations, ensure high standards of service, and act as the first impression for guests.

You will lead the reception team, maximize revenue through up-selling, stay informed on hotel products and promotions, and handle guest requests with excellence. This full-time permanent role offers great benefits and development opportunities.