Reception Supervisor

The Level; Camden Town; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

28 days holiday including bank hols

Hotel discounts

Pension scheme

Loyalty rewards & refer-a-friend bonus

Meals on duty

E-learning platform access

Job summary

Meliá Hotels International is recruiting for a Reception Supervisor at The Level reception, Melia White House London. The role oversees daily front desk operations, VIP handling, shift supervision, and service excellence to deliver a premium guest experience in line with Meliá standards.

You will lead the Level team, coordinate with Front Office and other departments, and ensure smooth, secure, and guest-focused service. Fluency in English required; additional languages are a plus.

Qualifications

• Previous supervisory experience in Front Office or hospitality environment.
• Right to work in the UK.
• Strong leadership, communication, and organizational skills.
• Excellent guest focus with a passion for personalized service.
• Ability to manage teams on shift and maintain operational standards.
• Strong attention to detail and problem-solving skills.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Acting as a Duty Manager in the absence of senior management.
• Provide support across shifts, including covering night duties when required.
• Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organization.
• Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
• Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
• Monitor room availability, overbookings, and room moves in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
• Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.

Job description

\"The world is yours with Meliá\"

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Reception Supervisor

Department: The Level Reception Location: Melia White House Reports to: The Level Manager Salary: £30,590 + Service Charge

About Meliá Hotels International

Meliá Hotels International is one of the world’s leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide. In the UK, Meliá operates hotels in key destinations including London, Manchester, Liverpool and Newcastle.

Joining Meliá means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus
• 28 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High-street savings through Perks at Work
• Meals on duty

Mission

As Reception Supervisor, you will supervise the daily operation of Reception, ensuring exceptional service standards for all guests. You will support and guide the reception team on shift, ensure operational procedures are followed, and deliver a personalized and seamless guest experience aligned with Meliá brand standards.

The Level Reception & VIP Experience: Oversee and support the daily operation of The Level reception at Meliá White House London, ensuring an exclusive, personalized, and seamless experience for The Level guests. Coordinate VIP arrivals and departures, manage special requests, and maintain the highest standards of discretion, attention to detail, and service excellence in line with Meliá brand standards. Work closely with the Front Office and other hotel departments to anticipate guest needs, resolve issues promptly, and deliver a premium service experience that reflects the exclusivity of The Level.

Key Responsibilities – Operational Excellence

• Acting as a Duty Manager in the absence of senior management.
• Provide support across shifts, including covering night duties when required.
• Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organization.
• Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
• Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
• Monitor room availability, overbookings, and room moves in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
• Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.

What we’re looking for

• Previous supervisory experience in Front Office or a hospitality environment
• Right to work in the UK
• Strong leadership, communication, and organizational skills
• Excellent guest focus with a passion for personalized service
• Ability to manage teams on shift and maintain operational standards
• Strong attention to detail and problem-solving skills
• Fluency in English; additional languages are an advantage

Because belonging to the great Meliá family is being VIP

At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.